Macy’s Wins Over Underserved Market: Black Sororities

Macy’s is still managing the shift to the e-commerce era and the increased competition that created.


Re-posted from Bloomberg’s

An executive for the retailer had trouble finding dresses in her sorority’s colors, so she helped create a line that’s projected to hit $10 million in sales this year.

Inside a Macy’s a few months ago, Cenetta Baker-Woods discovered something that made her immediately call her sorority sisters.

Holding up her phone’s video camera in the Charlotte, North Carolina, store, the 32-year-old showed fellow members of Zeta Phi Beta, a historically Black organization, racks of $90 dresses in unmistakable color combos that she knew were designed specifically for them.

Baker-Woods was right, having stumbled across a new strategy by Macy’s to win over Black sororities in a partnership with clothing maker Kasper Group. Members of these organizations maintain strong ties well after college through conventions and chapter events and have a consistent need for dressier attire in their group’s colors. But finding a frock in a pattern like royal blue and white (Zeta Phi Beta’s colors) can be difficult.

“We know when we see our stuff,” said Baker-Woods, who at one point resorted to painting t-shirts in hard-to-find hues for sorority events. “I know now where to look.”

Annette Wilson crop
Annette Wilson, a 66-year-old retiree living in Grand Ridge, Florida, has bought three sorority-themed dresses this year from Macy’s. “They make a statement,” said the Sigma Gamma Rho member.
Source: Annette Wilson

Macy’s expects this business to hit $10 million in sales this year, Chief Executive Officer Jeff Gennette said in a recent interview. While that’s tiny compared to the $25 billion in revenue America’s largest department store chain generated last year, it’s helping it connect with middle-aged women — a core demographic for the retailer. Zeta Phi Beta says it has more than 125,000 members.

The collection is available online and in more than 200 of the company’s roughly 500 Macy’s locations. The sororities (Zeta Phi Beta, Alpha Kappa Alpha, Delta Sigma Theta and Sigma Gamma Rho) will have at least five pieces per launch and women’s suits will debut next month. The retailer is also donating $1 million to the education and research foundations of the sororities. 

This strategy comes as Macy’s aims to bolster its racial diversity within the highest ranks of the organization and carry more items from Black-owned brands. The idea for the line originated from WyQuasia King-Thomas, a director and buyer of day dresses. The 32-year-old is also a Zeta and had her own struggles finding outfits for sorority outings.

“We come in a variety of shape, sizes, curves and I understand the challenges we face when shopping,” King-Thomas said during a video interview, while wearing a royal blue and white dress from the line. “I know the need and the importance of this dress collection.”

relates to Macy’s Wins Over Underserved Market: Black Sororities
WyQuasia King-Thomas, director and buyer of day dresses at Macy’s, helped develop a clothing line for Black sororities after having trouble finding dresses in her sorority’s colors.Source: Macy’s

Macy’s is not alone in offering more collections aimed at Black consumers. In March, Ralph Lauren debuted a collection with Morehouse College and Spelman College, two of the most recognizable historically Black schools, that included tailored suits, dresses and footwear. Retailers Target and Nordstrom are carrying more clothing from Black designers.

A lot of the momentum around catering more to Black shoppers and brands came after the Black Lives Matter movement gained more attention in 2020, and corporate America responding by trying to reckon with its lack of diversity. But there is also a legitimate business case.

Black Americans account for about 13% of the population, but just 10% of U.S. consumer spending, according to McKinsey & Co. That has created “significant opportunities” amounting to $300 billion annually, the consultancy said in a 2021 report.

Read more: Black brands get help scaling from big retailers

Macy’s is still managing the shift to the e-commerce era and the increased competition that created. That’s why finding new markets, even niche ones like this, will help it survive, according to Shawn Grain Carter, a professor of management at the Fashion Institute of Technology who worked at Macy’s earlier in her career.

Michele Dorsey, a member of Alpha Kappa Alpha and self-declared bargain shopper, estimated that she spends about $200 a month on clothes that match her sorority’s salmon pink and apple green hues. But the 54-year-old from Tampa, Florida, has had trouble finding good options. For some events, members want to all wear the same dress, which can be difficult to source from the small vendors. The new line from Macy’s allows them to be quasi-uniformed, she said.

“I have a dependable place,” Dorsey said. “I can’t believe it wasn’t done before.”


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